Testimonials

Being in the new home construction field, J&J is always punctual to meet my schedule. When it comes to design and install they always seem to lean on the side of the home itself and not just completing the job to move on. While "time is money", they will stay as long as it takes to get it right!

I'll start with my background, I have 18+yrs exp. and a master electrician, I can usually fix most mechanical issues in the home. In January 2016 the week of our biggest snow storm in years we started having trouble with one of my 10yo Trane heatpumps, we called a local 'big name' company to come have a look, which they did but left us with nothing fixed and an estimate that included parts that were marked up an outrageous amount ($400 for a $65 part online) and other parts I had tested and found working correctly. They also left us a quote for a new heatpump, imagine that. So we were still running emergency heat as I did more research on the problem we were having. What I found was something that company missed that actually would have justified buying a new heatpump. Time to start calling for quotes, Johnson & Johnson Heating and Air was the first that answered the phone with an actual person and didn't ask me to sit on hold immediately. They send Jason out within hours knowing we were on emergency, my wife was the one to meet with Jason, it makes my wife extremely uncomfortable to handle something she didn't know anything about but she told me Jason was professional, knowledgeable and trusting which goes a long way with both her and I. That same day we received our quote and after doing some research we found it to be an excellent price. We decided to upgrade a bit to more efficient heatpump, a new airhandler and a touchscreen Wi-Fi thermostat the to which I sent on a Sunday and Jason came up with the quote on the same day! I knew if this company's quality of work was anything like the customer service I was receiving we must have the best Lennox installer you can find right in our county. We scheduled to install and a couple days later the team from J&J that showed up to install was professional, courteous and knowledgeable headed by installation manager Todd White. We were back to running efficient heat and cooling in no time with no mess left behind. Then, Todd White came back a couple weeks later to check everything making sure all was still running as it should. We will be calling J&J for anything HVAC, even if we move I want their referral to either another great local company or maybe they will come to me! Lennox should be extremely proud to have an installer/dealer on their team with service at the level of Johnson & Johnson Heating and Air in Martinsburg, WV. The bottom line is customer service, honest people and honest prices. Thank you J&J of Martinsburg WV

Great service with knowledgeable staff.

Johnson & Johnson heating and air conditioning installed a 2 unit system for my house. It has had only one minor issue and in 17 years I only had to have 2 service calls. Both times I received a quick response at a fair price. Good solid business. Will definitely use them again.

Johnson & Johnson provided our heating and a/c in our custom built home and the service was excellent! They were friendly, professional and efficient. We will definitely use them again if we ever build another home and we recommend them highly! Quality work!